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Customer Service

Contact Us

We're here to help with any questions. Please email

Shipping & Orders

Please allow 72 hours for your order to ship. You will receive tracking information (if applicable) as soon as your order leaves our shop.

We ship via USPS First Class: 1-3 Business Days.

If your package is returned to us, we will notify you by email. If you do not respond within 2 weeks we will return the item(s) into our stock and refund the amount, less shipping, and credit card fees.

Hinterland will not be held responsible for any items lost, damaged, or stolen during transit.

Returns & Exchanges

We take pride in the products we offer, but in the event that there is something wrong with your order, please contact us within 3 business days of receiving your product and we will resolve the problem immediately. If the product is damaged, or if we shipped you the wrong merchandise, we will gladly exchange your product and pay postage both ways - no credit refunds. If you ordered the wrong item, wrong size, or choose you do not want the item anymore, we kindly ask that you pay shipping both ways.

Sale items cannot be returned for refund or exchange.

Our Address:

Hinterland Music Festival
504 E Locust
Des Moines, IA 50309